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Friday, 05 March 2010 |
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We switched our cable service from Time Warner to AT&T U-Verse. We did not change because AT&T convinced us that their service was better, but only because Time Warner could not fix the problem we were having: we could only record programs intermittently. The details are unimportant, but we had Time Warner out no fewer than 6 times and they replaced everything several times. They could never fix the problem. The people at Time Warner were professional and courteous, but, in the long run, ineffective. Switching meant work so we resisted. But finally we had enough and, as Popeye says, “enough is too much.” AT&T came to install the service within a week. The installation process took about four hours for two televisions and the computer. The cost for the comparable AT&T package with phone to Time Warner is virtually identical, except that we get about a $600 discount for committing to a year. Not bad. We’ve only be on the new system for a week, but some advantages I see with AT & T: - Free Wifi, installed
- Simpler controls
- 4 incoming streams instead of two (it’s come up. Really)
- Ability to program to record from any computer on the 'net
Some things that are worse - More hardware (4 vs. 1 piece)
- Not all channels are available (e.g., some of the PBS channels)
Overall, I like AT&T better. Would I have switched had we not been having those issues? Hard to say. The biggest benefit, though, is it works.  Be first to comment this article |  Add as favourites (2) |  Quote this article on your site | Views: 10 | E-mail
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Last Updated ( Friday, 05 March 2010 )
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Thursday, 04 March 2010 |
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Last Sunday I switched on the television to watch the Olympic hockey finals. The last thing we had watched was a movie on Saturday night so the TV was still set on “DVD” mode. We have a Samsung, 37” LCD and the control to change the input source is labeled “Source.” I hit the button and nothing happened. I tried a few other buttons and they seemed to work. I tried the “Source” button on the TV and that worked. Again I tried the remote button, no luck. That was the only button that wasn’t working. I logged on to the Samsung site and logged into their technical chat. Remember this was a Sunday, about 1:30PM. “Wayne” asked me a few questions, has me try a few things, then asks if I had a copy of my receipt. I did not have one handy, and he told me that he needed a copy before he could honor the warranty. I bought the unit through, who else, Amazon.com. On their website I went into my order history, got the receipt, downloaded to a jpeg file with Picasa, and emailed it to Wayne. Thirty seconds later he had it and said that he’d send me a new remote. How’s that for ameliorating what could have been a hassle? Be first to comment this article | Add as favourites (3) | Quote this article on your site | Views: 9 | E-mail |
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Wednesday, 24 February 2010 |
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Because of these lung issues I’ve been having, I’m getting to deal with our health insurance company again. Unfortunately, I’m an old hand at this and don’t really get frustrated. It is what it is and they make you jump through hoops to get the benefits you pay for. The claims so far are over $10,000 and I have not yet had the expensive procedure they want me to do. On my latest Explanation of Benefits I have 5 different items totaling around $500 that were denied. The explanation is :
“This service was performed in a facility setting. This code, when accompanied by a facility place of service, is not eligible for reimbursement to the physician.” Hmmm.. “performed in a facility.” I called our insurance company and asked what that means. The adjuster asked me if I was billed for those services. I said that as of today, I had not been. She said that if they try to bill me they will look at the charges again, but they probably won’t. What kind of a business is that? This lab bills the insurance company in hopes of getting paid, and if they don’t it’s covered in overhead somehow? What if I didn’t have insurance? Would they just drop it for me? I am delighted with the actual healthcare product I’m getting, but the business end of it is very broken. Comments (1) | Add as favourites (3) | Quote this article on your site | Views: 28 | E-mail |
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Last Updated ( Wednesday, 24 February 2010 )
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